Admin Panel History Status Definitions

The following are the Admin Panel History Status Definitions that will be shown when you and your team members send messages:

All Pkgs Opened: All packages sent have been opened.

Note: The only case where a package may not show as opened, even if it was viewed, is when it contains only a single image file. This is because the image is displayed immediately, with no other content to trigger an interaction.

Complaint: Shows the total number of recipients who complained about receiving your email. To learn more about complaints, see the article titled What is Email Spam.

Delivered: The text message was successfully delivered.

Draft: The email message was saved as a draft and can be sent later from the History page.

Email Opened: The email has been opened.

Emails Opened: Multiple emails have been opened.

Email Sent: The email has been sent.

Failed: The text message failed to deliver.

Hard Bounce: An email sent to an address that does not exist.

OOO: Out-of-Office

Pending: Vuepak is preparing to send your message.

Pkg Opened: Indicates that a package has been opened. A package is only marked as opened after the viewer interacts with its content.

Note: The only case where a package may not show as opened, even if it was viewed, is when it contains only a single image file. This is because the image is displayed immediately, with no other content to trigger an interaction.

Pkg Shared: The package has been shared on social media or via a link.

Pkgs Shared: Multiple packages have been shared on social media or via a link.

Resent: The package or packages have been resent via email from the History page.

Resume: This status appears when Vuepak has paused an email blast due to too many Hard Bounces or Complaints. The user can resume sending messages, from the History page, once they have cleaned their address book. To learn more, see the articles Cleaning your Address Books and How Vuepak Attempts to Prevent Email Bounces.

Note: The Resume status can also appear if your email integration has disconnected. To learn more, see the article on Email Integration. Once you resolve the issue, you can go to History and click Resume on the paused entry to send your message.

• Scheduled: An email or text message has been scheduled to be sent on a future date.

• Soft Bounce: A valid email that was returned because the inbox is full or the server is down.

• Some Pkgs Opened: After sending multiple packages, only some have been opened. 

Note: The only case where a package may not show as opened, even if it was viewed, is when it contains only a single image file. This is because the image is displayed immediately, with no other content to trigger an interaction.

Unsubscribed: This recipient has unsubscribed from your email list.

Reply Icon: The reply icon appears when you have received either an email reply or a text message reply.

Lead Icon: This icon appears when leads respond by either filling out the Response Form on the package or completing your required form after clicking a Link to Package. To learn more about conversion results, please see the article titled Converting Someone that Views a Package.

Convert Icon: This icon appears when the recipient clicks the Link Button on the package.

Note: It is crucial to keep your Address Books clean and to minimize both Complaints and Hard Bounces, as having too many can damage your domain's reputation. To learn more about cleaning your Address Books and tools that can help, please see the article titled Cleaning Your Address Books.

Important Note: Having a properly configured email account is essential for message delivery and avoiding the spam folder. To learn more, see the article titled How to Correctly Configure Your Email Account. 

Next, learn about Admin Panel History Views.