Template Log (Admin)

The Admin Template Log helps the Administrator review the effectiveness of the templates being used by users and resellers. To view the Admin Template Log, follow these steps:

1. Click Admin Panel on the main menu. A sub-menu will appear.

2. Click Template Log.

3. You can filter the results using the dropdowns to select the criteria you'd like to review:

a) Team Templates, Reseller Templates or by User Name
b) Sent by Email or Text Message
c) All Records or by a specific Time Frame

Team Templates by Email

When reviewing Team Templates by Email, you will see the following columns:

• Template Name: Displays the template name and who created it.
• Folder: Shows the folder location of the template in the user account.
• Total Uses: Displays the total number of times the template has been used.
• Email Open Rate: Indicates how effective your email subject was in getting the email opened.
• Package Open Rate: Indicates how effective your email message body was in prompting recipients to open the package.

Note: The only case where a package may not show as opened, even if it was viewed, is when it contains only a single image file. This is because the image is displayed immediately, with no other content to trigger an interaction.

Clicking on the Team Templates dropdown will display a list of your users. Selecting a user will show all of their personal templates. If you find a high-performing template, you can make it available to other users by copying it to a Team Templates folder. To do this, follow these steps:

1. Select a user from the dropdown menu.

2. On the template you want to share, click the Share It dropdown.

3. Select the Team Templates folder where you would like to copy it.

Team Templates by Text

When reviewing Team Templates by Text Message, you will see the following columns:

• Template Name: Displays the template name and who created it.
• Folder: Shows the folder location of the template in the user account.
• Total Uses: Displays the total number of times the template has been used.
• Delivery Rate: Indicates the percentage of text messages delivered compared to those sent.
• Package Open Rate: Indicates how effective your text message was in prompting recipients to open the package.

Note: The only case where a package may not show as opened, even if it was viewed, is when it contains only a single image file. This is because the image is displayed immediately, with no other content to trigger an interaction.

Clicking on the Team Templates dropdown will display a list of your users. Selecting a user will show all of their personal templates. If you find a high-performing template, you can make it available to other users by copying it to a Team Templates folder. To do this, follow these steps:

1. Select a user from the dropdown menu.

2. On the template you want to share, click the Share It dropdown.

3. Select the Team Templates folder where you would like to copy it.

Reseller Templates

Clicking on the Team Templates dropdown also allows you to select Reseller Templates. These results reflect the combined performance of all resellers and their users, enabling you to assess the effectiveness of those templates.

Reseller Templates by Email

When reviewing Reseller Templates by Email, you will see the following columns:

• Template Name: Displays the template name and who created it.
• Folder: Shows the folder location of the template in the user account.
• Total Uses: Displays the total number of times the template has been used.
• Email Open Rate: Indicates how effective your email subject was in getting the email opened.
• Package Open Rate: Indicates how effective your email message body was in prompting recipients to open the package.

Note: The only case where a package may not show as opened, even if it was viewed, is when it contains only a single image file. This is because the image is displayed immediately, with no other content to trigger an interaction.

Reseller Templates by Text

When reviewing Reseller Templates by Text Message, you will see the following columns:

• Template Name: Displays the template name and who created it.
• Folder: Shows the folder location of the template in the user account.
• Total Uses: Displays the total number of times the template has been used.
• Delivery Rate: Indicates the percentage of text messages delivered compared to those sent.
• Package Open Rate: Indicates how effective your text message was in prompting recipients to open the package.

Note: The only case where a package may not show as opened, even if it was viewed, is when it contains only a single image file. This is because the image is displayed immediately, with no other content to trigger an interaction.